Hey, Publishers: What about the reader?
April 30, 2010 by caroline b. · View Comments

- Image via Wikipedia
The transition has not been without its problems, though. If Chris wanders by my office to chat about an article, I can’t recall the issue by the cover picture. I have no visual cue as to which issues I have and have not read. If I love an article I can’t tear it out and share it with my mom, or bring it in and pass it around the office. The covers are no longer useful for collaging. The Kindle has taught me to be a true reader. With little to no distractions from the content, I must truly love the content. Moreover, I must believe that the content, and nothing else, is worth the price tag. I pay $2.99 a month to have my New Yorker delivered to me. There are no ads. There is no printing. There is no shipping, hauling, sorting, organizing. Nothing. I pay for a file — the same file as everyone else — to be wirelessly delivered to my Kindle while I sleep.
At the recommendation of Chris, I went into my archive to read an article in last week’s New Yorker titled Publish or Perish: Can the iPad topple the Kindle and save the book business? Written (well) by Ken Auletta, the article explored the burgeoning relationships between Apple and the various publishing giants, desperate to be saved from their current state of existence. Amazon is vilified for its efforts to offer content to consumers for the low price of $9.99. Maniacally, or perhaps egomaniacally, Jobs stands at the front of the proverbial masses, assuring them that Apple will not allow this to continue. Amazon will be beaten into submission or be abandoned by publishers. The iPad is here. Content can now cost more.
As I’m reading the article, on my Kindle, I’m getting angry. If a hardcover book costs $25, a 50% markup, and a paperback $10-$15, how does it stand to reason that an invisible book would cost equal to either? Production has been all but eliminated. There is a litany of explanations about the math and the reasoning, but it’s a thin veil, under which lies a very simple truth: in the absence of a need for a physical vehicle for content, publishers are even more irrelevant. These inflated price tags are nothing more than conspiratorial handshakes among friends desperate to band together to save their waning equity.
The content, and only the content, is now the only value. I cannot share my books. I cannot write in them. I cannot pass them on to a friend or put them on my shelf. No longer will my books act as functional decor. When I’m done reading my book it is archived. Out into space it goes, where I will likely never see it again. I won’t be selling it on Amazon or Half.com. The book was worth its content and the impact it had on my life. And that is all.
So what is the value of the content? And what value does the publisher hold for me now? The value of a marketer?
Posted via email from holland-mark posterous
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Apple’s Magic: Maintaining Relevance of Offering
April 4, 2010 by Mike Troiano · View Comments

- Image via CrunchBase
Quoted in Scott Kirsner’s excellent Apple piece this weekend, from The Boston Globe…
Why Apple is still generating buzz – The Boston Globe
For me Apple’s magic unfolds in the yin and yang of inspiration and listening.
Steve Jobs has said that if you give people what they ask for, by the time you deliver it, they want something else. That means great products are born from a place of innovation, often from the inspired vision of an individual person. The iPod, for example, was obviously revolutionary in 2001.
But if you look at the way Apple evolves their products, once they launch, you see a very different story. Apple eats its own lunch, aggressively evolving products in the direction their users demand. That comes from listening, intently, to what users have to say. Here again you can look at the iPod. In 8 years it went from “1,000 Songs in Your Pocket” to “Shoot Video With Your Nano.” It took Sony the same 8 years – from 1979 to 1987 – to go from the Walkman to the Walkman II, which was basically a stereo Walkman with a radio. Whoop-de-do.
The talent for true innovation and the discipline for user-driven product refinement rarely coexist in the same product culture, but for me, that’s what makes Apple great.
Full article is here.
Posted using ShareThis
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Google Apps – Coming Soon to Holland-Mark
December 16, 2009 by Rob Waldeck · View Comments
We are making the switch to Google Apps on Friday. By next week we’ll be floating toward the cloud. By next year we’ll be immersed in it.
In the course of discussing the transition today I realized, as a small business, how difficult managing and syncing email and calendar has been. Years ago we suffered along with Now Up To Date. Even within the walls of the organization it never really worked. I could manage my own schedule but couldn’t effectively connect with co-workers to schedule group meetings — and there was zero connectivity to my handheld or with the outside world. Then we migrated to iCal. I love Apple and the system worked for a while. But slowly we overwhelmed our server. And we never had success importing invite files from clients. It worked OK inside the biz but not with those outside.
Over the past few months we’ve been half-assing it with Google. Every employee used a personal Gmail account to create a shared business calendar. Then we linked our existing Holland-Mark email account to the personal Gmail account with the hope that we could continue using our Apple Mail browser and our current email hosting service alongside Google calendar. It worked kinda sometimes. For those of us that began to use the Google interface to grab our email (instead of Apple Mail), it worked better than kinda sometimes but not awesome always. Friday we transition to Google Apps as we seek awesome always.
Here’s awesome always defined, and why we are making the move to Google:
• Seamless email and calendar integration
• Real time, built-in, communications (chat, video)
• Access and mobility: anywhere, any device
• Secure & stable platform, no hardware or support headaches
• New features regularly — no need to wait for new releases or software upgrades
We are excited. We believe we’ll save money, save time and be far more productive. We’ll keep you posted as to what we learn along the way.
In the meantime, if your organization has made the move to Google Apps, please let us know what worked and what didn’t. Any and all advice is appreciated.
Giving Up On Retail
December 13, 2009 by Rob Waldeck · View Comments

- Image by Hans van de Bruggen via Flickr
I had pretty much given up on retail. I hadn’t had a remarkable retail experience in I don’t know how long. In fact, I found myself so convinced that retailers couldn’t meet my needs as a consumer that I found myself making excuses for them . . . they are under-paid, under-staffed, under-something. Even worse, I convinced myself that I was the problem – I am too demanding, my standards are too high, I am unreasonable. And as we descended deeper into this recession-that’s-not-a-depression I was continually surprised that even those that were still employed weren’t able to provide a level of service that made me take notice.
Until this weekend. Two retail experiences, two home runs. One for Nordstrom’s and one for Apple.
Very briefly . . .
Nordstrom’s: I bought a pair of shoes. I wore them around the store. They felt pretty good. I wore them around the house. They still felt pretty good. I wore them to a party on saturday night (snow/rain/mud) and they killed my feet. I had to return them. I couldn’t wear them again. Nordstrom’s took them back. No question. No problem. Thank you Nordstrom’s for empowering your employees to make it easy for me. By the way, I bought another pair. More expensive.
Apple: I bought a new computer on Thursday. Today I woke up and realized I needed a printer. Went back to Apple and saw that they had printers with a $100 rebate when you buy it at the same time as a computer. I mentioned that I had bought one on Thursday, could they accommodate me? 2 minutes later they had printed out a duplicate copy of my receipt (I didn’t have the original with me), sold me the printer with the rebate and made me aware of two other promotions that are currently offered at a discount with a new computer. Thank you Apple for empowering your employees to make it easy for me.
So the weekend is over and I’m once again hopeful for you, Retail. Not to mention that you’ve reminded me of a few things about customer service that will serve me well as I begin my work week tomorrow. Thanks.
Posted via email from holland-mark posterous
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