“Truck” Beats “Machine” in Massachusetts

January 20, 2010 by Mike Troiano · Comments 

For those of you new to this blog, Holland-Mark’s branding approach is based on the observation that people have a tendency to boil things down to One Simple Thing™. We all do it, it’s part of our genetic code and an important adaptation to a world overrun by complexity.

We do this for brands (Coke = Real, BMW = Performance, Zappos = Service) and for just about everything else. We saw a potent example of One Simple Thing™ – or OST™ – thinking writ large last night in Massachusetts politics.

The truth is that comparatively few people met Scott Brown and Martha Coakley before yesterday’s election. Few closely followed press coverage of the two in the weeks leading up to the vote, and even fewer read their various position papers on the Web.

The vast majority of the 2.2 million votes cast yesterday were cast based on a single, simple distillation of what each candidate represented.

Martha chose her OST™ first, focusing on “Democrat,” which seemed like a sure bet for the seat vacated by Ted Kennedy, our beloved Lion of the Senate.

Scott Brown, though, chose a different OST™: “Truck.” Seriously. For those of you who don’t live here, Mr. Brown and his pickup truck were everywhere on Massachusetts media over the last few weeks, which for a long while made the Coakley team feel like this was going to be a cakewalk.

Well… it turns out that in an environment where voters feel Washington isn’t listening to them, “Truck” trumps “Democrat.” People like “Truck.” It’s solid. Populist. Dependable. When this began to become evident in the polls, the Coakley campaign tried to give Mr. Brown a new OST™: “Republican.” The Brown campaign countered by giving Ms. Coakley a new one as well: “Political Machine.” There was a shouting match for a while, in which Mr. Brown appears to have been more focused and effective, after which voters went to the polls ready to cast on the side of “Truck,” or “Machine.”

“Truck” won. By a lot. At least that’s how we see it.

Reblog this post [with Zemanta]

The Other Side of the Empowered Consumer Sword

January 5, 2010 by Mike Troiano · Comments 

Here’s what ignoring your customers on the Web does for your brand.

Good luck fixing this with anything other than meaningful, operational changes.

Maximize The Benefit

Minimize the bullshit.

By Ken Peters, January 2010

Let’s be frank. For consumers, your brand’s value is proportional to the amount of aggravation it adds to or eliminates from their lives. Maximize the benefit and minimize the bullshit or be swept into the dustbin of irrelevance. Today’s consumers are too smart and too busy to waste time with bullshit brands.

Case in point: my recent holiday shopping exploits with two prominent retailers. Never before have I encountered so much – pardon the bluntness – brand bullshit. Read on and you’ll see what I mean. Don’t worry, though, this post isn’t about whining.

You may have to indulge me in a little venting, but you’ll benefit from a critical review of how poorly designed brand experiences can cost sales and send customers running to your competition. Whether you’re selling consumer products at retail or offering B2B services – or anything in between – you can learn from the mistakes of these brands.

Our story begins with my quest for Christmas gifts. First on my list, a Nook, Barnes & Noble’s sleek new entry into the eBook reader category….

Reblog this post [with Zemanta]

The White Lie

January 5, 2010 by Mike Troiano · Comments 

Caught this on NPR today… It turns out ski resorts have been <gulp> overstating snowfall to attract skiers:

Eric Zitzewitz and Jon Zinman are both associate professors of economics and fans of snow sports. In their report, Wintertime for Deceptive Advertising, they found that ski areas report more snowfall on the weekends, and that there is no such “weekend effect” in government weather data.

Zinman says they gathered snowfall totals from ski area Web sites and then compared those numbers with government weather data. According to Zinman, resorts reported 23 percent more snow on weekends. And the resorts that had the most to gain by fluffing up their numbers did more of it.

According to Zinman, resorts with more people living within driving distance inflated their numbers more, as did resorts that don’t offer money-back guarantees.

Shocking, I know.

Perhaps more interesting, it appears social media is providing a new incentive to tell the truth:

But in the age of Facebook and Twitter, he also says these traditional snow reports are becoming less important. Today, many skiers are getting information from their friends who live near resorts. So Berry has advice for his colleagues.

“If you try and create a reality that you perceive to be the truth, it better be consistent with the reality on the ground,” Berry says. “The consumer will remind you of that instantly if that’s not the case.”

Zinman saw evidence of this in his research. During the study period, an iPhone application was released that allows skiers and snowboarders to report conditions themselves.

“Once that came online, exaggeration by resorts fell very sharply,” Zinman says. “And [it] fell all the more sharply at resorts that have good iPhone reception.”

The lesson for marketers? Remember what your Mom told you. Always tell the truth.


Reblog this post [with Zemanta]

Holland-Mark 2K10: Capital “M” Marketing in the Imperative Economy

December 30, 2009 by Mike Troiano · Comments 

Turns out we had a pretty good 2009 here in the ‘Mark, and closed the year stronger than any of us expected. We’ve spent the last few weeks reflecting on this momentum, and on what seems to be working for clients and resonating with prospects. A strategy has come into focus around these ideas, and it’s going to have a big impact on our direction going forward.

So what can you expect from us in 2010?

Well, while we’re still going to call ourselves an “agency,” it’s just so folks have a box to put us in. The truth is we’re becoming something very different than that.

Now… I know you hear that from every advertising agency these days. Next time you do, ask whether they’ve actually turned down opportunities to create advertising for paying clients. We have, and I must say it’s been pretty liberating.

We’ve done this not because we think advertising is dead, although that makes better copy than the truth. We’ve done it because we think advertising is the wrong place to start.

The Imperative Economy

We start with an observation. It is that people — in both their business and personal lives — are only spending money on what they consider imperative. Think about how your own behavior has changed over the course of The Gateway Recession. When was the last time you plunked down the Platinum card on something that was just interesting, or even something with just the potential to influence your life? I bet it’s been a while. We buy what we need now, and it’s the same for the spending decisions we make on the job in the “B2B” marketplace.

Becoming imperative has become imperative. And doing so isn’t about “small-m” marketing, meaning, primarily, outbound marketing communications. Good advertising can make a product more interesting, no doubt. But it cannot make it imperative. “Consumers” — as we used to call them — decide what is imperative, and they communicate with each other at a volume and frequency that drowns out all but a very few deep-pocketed commercial entities.

Reality Is Perception

The implication of this is significant: Where once you could focus on driving the product reality by shaping market perception, now you must also gather market perception to shape the product reality.

What I’m saying is what we all know… that Marketing needs to step up, put the crayons down for a bit, and take a seat at the grown-up table. Getting the topline moving in the Imperative Economy will take more than advertising. It will take “big-M” Marketing, meaning a willingness to tackle the substantive issues related to:

  1. the relevance of your offering,
  2. the clarity of your message,
  3. the consistency of your communication, and
  4. your ability to drive engagement among a group of brand advocates large enough to support your business.

Holland-Mark’s Role

We think our job is to help clients establish that cycle… to “corrupt” their vision with the external reality. In a nutshell, Holland-Mark helps businesses connect with, respond to, and benefit from the truth about their customers, products, and brand relationships.

If you come across someone who needs that — and who recognizes the need to change more than just their tagline to achieve it — please drop us a line. In the meantime, we’d love to hear what you think about our conclusions, our approach, and our prospects.

Look for more details soon right here. Be sure and subscribe to our blog if you’re interested.

Reblog this post [with Zemanta]

“St. Lucia Redefines the Caribbean Vacation” – Travel + Leisure

December 24, 2009 by The Team · Comments 

Sometimes the brand defines the product. Here’s an interesting example of that, about big plans on the island of St. Lucia.

…But St. Lucia required more than just new hotels; it needed a whole new vision. For this, the prime minister turned to a 49-year-old Lucian native with two decades of travel industry experience. Allen Chastanet—no connection to the resort—had served as the island’s director of tourism in the early 1990’s. He then spent a decade in Miami working with Chris Blackwell’s Island Outpost, which runs five stylish hotels in Jamaica, and later with Air Jamaica. Upon returning to St. Lucia, Chastanet opened two small, well-regarded hotels, the Coco Palm and Coco Kreole, in the beach-and-marina resort of Rodney Bay on the island’s northwestern coast. And in 2006—upon relinquishing his stake in the Coco hotels—he was appointed St. Lucia’s minister of tourism.

Chastanet’s mandate was daunting: double the number of visitors to St. Lucia by 2012. He and his team immediately set to work on what they call a “road map” for development—an infinitesimally detailed 25-year plan that will cost half a billion dollars in the first five years alone.

The primary agenda, however, was to forge a brand for the island, with the help of New York–based firm FutureBrand, which had created destination campaigns for Singapore, Australia, and Mexico. “It was important that the brand for St. Lucia not be driven by tourism alone,” Chastanet explains in his modest office overlooking the port of Castries, the island’s scruffy capital. “The brand has to be ‘St. Lucia,’ the country. We’re only 160,000 people. If you have one overarching idea, then everyone in every sector can get behind it. And tourism can build off that.”

FutureBrand’s first trick was showing how St. Lucia’s apparent shortcomings could be recast as advantages. The relative difficulty of getting to the island, for example, keeps St. Lucia appealingly “off the beaten path.” Its low profile, meanwhile, makes it a “best-kept secret.” And its limited, mostly small-scale development qualifies it as a “boutique” island.

FutureBrand found similar themes when it identified the island’s core attributes with four key words: lush, mosaic (i.e., diverse and colorful), genuine, and, again, boutique. It’s this last characteristic that struck a particular chord with Chastanet. “To me the word is about attention to detail, great service, a unique personality, being intimate in scale,” Chastanet says. “St. Lucia has that in spades.”

Most of the island’s existing hotels and resorts are on the smaller side to begin with; this will now become a priority. All-inclusives and international-brand resorts will play a part as well—“You need a mix of properties to give you volume and flights,” Chastanet explains—but the emphasis has to be on the little guys.

This wasn’t just a cynical leap onto the small-is-trendy bandwagon. Chastanet and his staff worked up complex algorithms that proved “boutique” (read: smaller) hotels are the best investments in terms of both capital and the island’s most limited resource: land. “They hire more people per room than bigger resorts,” he explains. “They tend to have stronger links to your economy. Being small, they cause less stress on your infrastructure, and are generally less damaging to your environment.”

Some of these boutique properties will be budget-oriented: B&B’s, homestays, two- and three-star hotels. But near the top of the agenda are what the industry calls “premium pleasures.” St. Lucia was already a port of call on the yachting circuit; this spring the Rodney Bay Marina was upgraded and expanded to cater to “megayachts,” a whole realm beyond the 100-foot superyacht class. And on an island with only two golf courses, seven more are currently in the works.

But fairways and megayachts are not the endgame. St. Lucia could certainly fashion itself after other small islands such as Turks and Caicos, which has had great success with luxury boutique resorts such as Parrot Cay and Amanyara. Instead, Chastanet is thinking outside the typical Caribbean mold—by incorporating local culture into the plan. You heard that right, vacationers: culture.

As Chastanet sees it, today’s discerning travelers want more than a sea-and-sand escape; they want a singular experience on top of their R&R, preferably one that conveys a sense of place. “You need to create opportunities for the guests to interact with locals,” Chastanet says. For this reason, St. Lucia’s best bet is to embrace the idea of “village tourism.” “The concept is no different from what you see in France or Italy,” he says. “Only there, it’s done on a more sophisticated level, and it’s developed organically over hundreds of years.”

Posted via web from holland-mark posterous

Reblog this post [with Zemanta]

How To Make An Ad

December 4, 2009 by Mike Troiano · Comments 

It’s not uncommon these days for Joe Blow Web 2.0 to need to create an ad for something, in digital or physical media. Most of what they produce is a waste of money and time, and though that’s all too often true of The Professionals as well, pros like my friend at right have a distinct advantage in the form of something called a Creative Brief.

A Creative Brief is a kind of intellectual scaffolding for the magic of great ad creation. It frames the communication challenge in a way that helps talented people come up with a solution. While different agencies have their own take on the particulars, most of the big boys use a minor variant of the below.

Get In the Zone

Start by thinking about your target … not as a “Target Audience,” but as a person. Put them in your head … A real live individual, think about what they look like, and what they’re doing at the time they get your message. Ready?

OK … Five Steps, to be done in order:

  1. Define the Desired State: What is it, exactly, that you want this person to think, feel, or do as a result of receiving this communication?
  2. Define the Current State: Relative to the Desired State, what does he/she think, feel, or do today, in advance of receiving this communication?
  3. Define the Key Thought: What is the singular, essential idea you believe will move this person from the Current State to the Desired State?
  4. Define the Support Points: What evidence, if any, do you have to prove the validity of this Key Thought? If more than three, what are the three most impactful?
  5. Begin the Creative Process: Once you have all that straight, we can start noodling ideas that will capture your target’s attention enough to deliver the Key Thought.

At some point, when you need to bring in the big guns, please give us a call.

Until then, I hope this little bit of advice will do you some good, and we welcome your thoughts, ideas, or questions if you’re still in DIY mode.

Reblog this post [with Zemanta]

Next Page »