People Are Motivated by Autonomy, Mastery, and Purpose

June 4, 2010 by The Team · View Comments 

We buy this. Cool vid as well.

NEBHE Content Hub

May 18, 2010 by The Team · View Comments 

NEBHE team preparing for launch of Content Hub. Stay tuned. Good stuff ahead.

Sent from my Verizon Wireless BlackBerry

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No good deed goes unpunished.

March 26, 2010 by The Team · View Comments 

For my birthday this year a dear friend bought me a Kindle. Upon receiving it, I was reminded of my attitude towards that little Amazon device only a year earlier: it was stupid. Why would I need a digital book? I have lots of books – real books – and I can read those just fine. Oh, how silly and naïve I was. Within days I was hooked. Couldn’t put it down. My Acute New Yorker Anxiety was relieved by having my subscription moved to the Kindle, where it silently arrives each Sunday night. (The back issues are automatically archived so I don’t feel like a failure.) I went from being a reader to being an avid reader. I was flying through books, three or four a week.

And then my screen died. Dead. Like a computer screen that’s been struck by lightning. And I was right in the middle of one of my most anticipated reads of this year. Panicked, I went to Amazon.com to try to figure out what to do. The customer service page told me that if I gave them my phone number a customer service rep would call me back immediately. I did, India called, and upon uttering the words “broken” and “Kindle” my call was whisked away to a Kindle Specialist named Bernie.

“It’s broken,” I told him.
“Really broken? You tried to restart it,” he replied.
“Dead,” I said.

Bernie told me that my new Kindle was being shipped out to me immediately, free of charge. And, because I was so concerned about not being able to find out what the hell is going on with Mattia in The Solitude of Prime Numbers, Bernie authorized Saturday delivery. I couldn’t believe it. Bernie didn’t even ask me if I dropped it, poured water on it, accidentally set a cup of tea on it. He didn’t seem to care. He didn’t care that I “got it from a friend” and had no proof of purchase. I was a Kindle owner. My Kindle was broken. Bernie was going to make everything okay again.

After I hung up the phone I got to thinking. This level of customer service was too good. Even for Amazon. I’ve been through the return song-and-dance before. A pair of boots rubs a blister after three wears, but I can’t return them because I wore them. I’ve even gone toe-to-toe with Amazon before. Why on earth were they being so good to me? I deduced that it was one of three things:

1. Upon checking my buying history they realized that I’d been ODing on Nora Roberts novels, self-help books, and the New Yorker, which meant I was some crazy, liberal cat lady on mood stabilizers that no one, least of all Bernie the Kindle Specialist, wanted to deal with.

2. Upon checking my buying history they realized I have no self control and have purchased no less than $200 worth of reading material in the month I’ve owned the Kindle.

3. Amazon is scared shitless that the iPad is launching next week.

I certainly don’t want to look a gift horse in the mouth, but I can’t help but feel Amazon’s benevolent Kindle customer service actions have less to do with policy than panic. Kudos to them, though. The iPad release will hardly be noticed by this girl. I’ll be eyeball-deep in my Kindle.

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Reflections on Ad Club Magazine Day

March 23, 2010 by The Team · View Comments 

A couple of our folks went to Magazine Day last week (put on, in part, by The Ad Club) to get a better idea of what’s taking shape in the to-be-determined pub world. Keeping up with the changes in this space has been daunting of late, as the magazine industry oscillates between resignation and glee like a bipolar diabetic. It’s important, though, as our clients – including a range of monthly publications, many of which are already preparing to adapt to these burgeoning interfaces – expect us to be on top of the latest and greatest.

There’s no limit to the uncertainty and theorizing about the future of printed media. Newspapers are scrambling to hold value, magazines are trying to predict the manner in which readers will want to engage with their content – even our clients in the education sector are grappling with the value of their print materials. While the questions are many, it seems, at least at Magazine Day, that the optimism about the possibilities imparted by new technologies, namely the tablet, is doing its part to keep the focus on meeting consumers’ needs with relevant, engaging solutions.

Our publication designers shared the optimism, concluding that embracing this new dimensionality of “print” would ultimately lead to more dynamic content, more thoughtful design, and a more strategic approach to design. Here’s what a few of our designers had to say:

“The exciting part for me and my fellow print designers is that designing for the tablet – which can be done within traditional design software – will allow us to create new user experiences that combine the depth and excitement of web graphics with the rich, visual texture of a traditional magazine.

There will be pop-ups, drill-downs, video, multi-layered info graphics, scrolling content, clipping, and so on. The traditional spread will become a playground of information. And the best part is that you choose whether you want to play or just take a good old-fashioned scroll through the content. Oh, and this content, it was said by Chris Anderson of Wired, will become the most measurable content in history.”

Another designer commented:

“What’s even more impressive is how [tablets] manage to keep a tie to their print counterparts, while offering new capabilities such as pop-up boxes, video, and multi-layered explanatory graphics. These additions not only give the reader a broader sense of the topic at hand, but also offer the magazine designer the new challenge of finding the most compelling way of presenting information.

As a print/publication designer for the majority of my career, what I wanted to hear was that print magazines are fine and will continue to be so for years to come. What I didn’t know is that what I would hear was far more exciting and would leave me looking forward to the future of magazines.

To see what they’re talking about, check this out:

VIV Mag Interactive Feature Spread – iPad Demo from Alexx Henry on Vimeo.

We’re of course curious as to what this all means for the future of what we used to call “an ad.” So what do you think?

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In pursuit of delight…

March 10, 2010 by The Team · View Comments 

“The ultimate goal of any service interaction is delight. To that end we must call upon the most feared of all marketing tactics: honesty. Because nothing is more delightful and refreshing than open, honest communication. Nothing.” – A smarty pants

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How well do you know brands?

March 2, 2010 by The Team · View Comments 

Take this test and find out for yourself.
(If the link is broken: http://www.thebrandquiz.com/)

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